Customers don’t consider them to be serious about AI, and they shouldn’t because they aren’t even creating the AI.
The battle between Salesforce and Microsoft for AI agents is intensifying. Salesforce CEO Marc Benioff recently attacked Microsoft’s Copilot in a podcast. They have suffered greatly from this Copilot issue in terms of certification and branding. Benioff stated, “They are not looked at or taken seriously by customers in AI.”
He was replying to Microsoft CEO Satya Nadella, who recently made a veiled jab at Salesforce in a podcast by predicting that conventional SaaS firms will fail in the age of AI agents. In the agent era, I believe that the idea that business apps exist is where they will all likely fail. As you can see, these are basically CRUD databases with a lot of business logic,” he explained.
These agents, who will be multi-repo CRUD, will get all business logic. They will update several databases and all of the logic will be in the AI tier; they won’t differentiate between different back-end components,” Nadella continued.
Benioff also voiced his doubts about Microsoft’s strategy for incorporating AI into its business products, namely with its Copilot project.
Benioff stated, “Microsoft has let everyone down with their approach to this type of AI world.” According to him, Copilot, which integrates OpenAI technology into Microsoft products, has not been able to provide clients with revolutionary outcomes.
“This Copilot technology isn’t transforming customers,” Benioff stated. “I’ve spoken to these customers, and they hardly use it, and that’s only if they don’t already have a ChatGPT license or something like that in front of them,” he continued.
Benioff stated that Salesforce is making strides in the field of artificial intelligence, emphasizing the company’s commitment to providing an “agentic platform” that is now in use and extensively utilized by business clients. According to him, Salesforce is presently processing two trillion business AI transactions per week. “We’re delivering this at scale globally to our customers,” he added.
According to him, “Customers don’t look at them and don’t take them seriously in AI, nor should they, because they’re not even making the AI themselves.” This suggests that Microsoft’s AI approach has not been well received by corporate clients.
In his remarks, Benioff also criticized Microsoft for being a “fast follower” in the software sector. He stated, “I’m sure they’ll try to copy our stuff like they usually do and move towards us, but we’re out there in production right now with thousands of customers.”
Regarding Microsoft’s business model, Benioff also made remarks, calling the company a “fast follower” in the software sector. He stated, “I’m sure they’ll try to go after us and copy our stuff like they usually do, but we’re out there in production right now with thousands of customers.”
In Bengaluru, Nadella stated at the recent Microsoft AI Tour that “building agents should be as simple as creating a spreadsheet.” According to their requirements, users can construct new agents using the Copilot Studio no-code platform that he introduced.
Consider artificial intelligence to be your co-pilot. Nadella explained its function as an interface between workers and the AI by saying, “It’s the UI for AI.” He used a scenario where a doctor is getting ready for a tumor board meeting and the AI makes the agenda, ranks the cases, and takes thorough notes while the meeting is going on. This is an example of an AI agent in a healthcare context.
Salesforce, meanwhile, this month unveiled Agentforce 2.0, an enhanced digital labor platform that equips business teams with self-governing AI agents.